SmartFFM arms mobile field force with all pertinent data, allowing them to receive and send information about the work they are scheduled to do. Two way feedback ensures that when changes occur, everyone is informed e.g. if a service call takes longer than expected the technician can send a message and location via mobile field service directly to the System which will either find an alternative technician for their next service call, and prompt the dispatcher to call the customer to make alternative arrangements.

The mobile field service workforce only needs their current cell phones. The intelligence resides on the computer server. The technicians send a SMS using an application, which is easy to use and contains sets of all complex business rules required in the operation, to the computer, and all decision are taken by the system based on availability of the field work force and other parameters required for taking the decision.

Thus SmartFFM creates a mobile system that connects the field worker with the backend. This improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, reduces human error, inventory turnover etc. In this field power scheduling is often most important because it determines how effective field service management will become. Proper scheduling maximizes work time, minimizes travel time, matches technicians skills and certifications to the work, prioritizes work by service level agreement (SLA), consider the availability of parts, and attempts to avoid technician overtime all while maintaining an acceptable level of customer service.