All walks of society demand from the Electricity Department best services which are hassle free and provided at their doorstep. The Electricity Departments also envisages implementing quick modes of communication and payment with its stakeholder Consumers. SmartVidyut is a solution with Mobile and Web Interface for enabling two way communications between Electricity Departments and Consumers via mobile/ web from local/remote locations & facilitating close monitoring of the SMS based communications and payments on regular basis. It provides a technological solution to help Electricity Departments in meeting the citizen's aspirations and discharge it's duties in most efficient manner.
SmartVidyut lays total emphasis on citizen convenience and delivery of citizen services with convenience and transparency. Using this solution Department can notify Consumers about Scheduled Power cuts, Unscheduled Power cuts, Emergency Load Shedding, Intimation of Rebates/ Penalties like power factor, Monthly/ Bi-monthly bill amount, Payment due date reminder, Payment receipt intimation etc. All these activities can be done from web as well as from mobile handsets of the designated officials. The solution can be integrated with the backend systems of the Electricity Boards for accepting the relevant data.
Consumers are also provided with a mobile software which they can download from Electricity Department website. Using the mobile software they can register themselves, know Monthly/ Bi-monthly bill amount at any time, pay electricity bills, book complaints, get info about power cut schedules, report power theft to discoms etc 24x7 from anywhere.
SmarVidyut changes the mode of communication between Electricity Departments and Consumers taking advantage of the modern technology at very affordable price through SMSs and reduces the burden on Call Center/ Suvidha Kendra etc thereby reducing the opex drastically