Who is Vivek?
Vivek has done B.Tech in Mechanical Engg) from NIT, Raipur in 1989. He joined the Department of Telecom (DoT) in the year 1991 through Indian Engineering Services(IES) and worked for 16 years with DoT and BSNL which is one of the largest Telecom Service Provider in India.
He headed IT Department at the Corporate level and was responsible for overseeing the implementation and monitoring of Telecom Billing Systems, Customer Call Centres, CRM portal, IT application development, website and Intranet portal management, Fraud Management and Decision Support System etc. He was rewarded by the Deputy Prime Minister of India and BSNL intranet portal developed by him was included in Top 45 IT implementations in India in 2005.
Prior to joining VSPL in 2010, he also worked with one of the leading System integration Company of India for 3 years as Associate Vice President, where his responsibility was to design large scale Telecom and IT solutions for Telecom Service Providers.
He can be reached at vivek@virtuosos.in